Last updated: August 2026

At Mrs Chrissy NDIS, we respect your privacy and are committed to protecting the personal information you share with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Information we collect

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Depending on how you interact with us, we may collect information such as:

• Your name, phone number, email address and contact details

• NDIS participant and plan information

• Information about your support needs, preferences and goals

• Relevant disability, health or accessibility information

• Information provided through our website, enquiry forms, phone calls or emails

• Records relating to the services we provide to you

We only collect information that is reasonably necessary for providing our services or managing our relationship with you.

 

How we use your information

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We may use your information to:

• Respond to enquiries

• Assess whether our services are suitable for your needs

• Provide and coordinate NDIS supports and services

• Communicate with you, your representatives and other relevant providers

• Manage appointments, service agreements and accounts

• Meet our legal, regulatory and NDIS provider obligations

• Improve our services and website

Where sensitive information is required, we will handle it with additional care and obtain consent where required.

 

Sharing your information

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We do not sell your personal information.

We may share information with third parties where this is necessary to provide your services, where you have provided consent, or where we are required or authorised by law.

This may include your authorised representatives, support coordinators, relevant professionals, contractors or service providers involved in delivering your supports.

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Keeping your information secure

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We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is only retained for as long as required for our services and applicable legal or regulatory requirements.

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Website and cookies

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Our website may use cookies and analytics tools to understand how visitors use the website and to improve its functionality.

You can change your browser settings to restrict or disable cookies; however, some website features may not function as intended.

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Accessing or correcting your information

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You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Please contact us using the details below and we will respond to your request within a reasonable timeframe.

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